Support

Best Way Technologies Support Center

ProCyclopedia

Where you go to try to solve it yourself

ProCyclopedia.com has been introduced in order to aid our integrators, resellers and customers. ProCyclopedia contains information on the installation, setup and use of ProShip Server, Proship Velocity, ProShip Office, hardware and carriers.

ProShip Live Help

Need additional assistance?

Perform remote connection troubleshooting by submitting a support trouble ticket here.

Online Dictionary

Our Online Dictionary is a good place to look for definitions for shipping terms and answers to frequently asked questions. If the answer is not there contact us for Live Help.

Systems Support

Best Way Technologies has several options for your business to chose from in supporting its systems:

Support Per Instance (Pay as you go) Pay for only the support you need, no contract no restrictions.
Annual Support Contracts Yearly maintenance contracts allow unlimited calls for supported software and hardware. Prices vary based on total equipment and software.
Scheduled Development Prescheduled development time (for new systems or new functionality) may be eligible for a discount based on hardware and licensing fees purchased in conjunction with the project.

And we have customized options as well.

Contact our sales department today for a free consultation and quote.