Support Tools

Help is in your hands

Take advantage of additional resources to customize or learn more about your software, or to trouble-shoot problems. In addition, choose the service plan that fits your organization the best.

ProShip Live Help

We know how crucial it is to keep your shipping operations up and running. That’s why ProShip offers yet another way of getting the help you need: ProShip Live Help. It gives you two choices: Remote Desktop Sharing or the Trouble Ticket System.

Remote Desktop Sharing enables our support staff to assist you by viewing an image of your screen and understanding the exact problem. It’s kept secure by a support connection key you establish and must enter.

The Trouble Ticket System allows you to submit a detailed support request, which will be handled promptly by a ProShip software engineer. Your Trouble Ticket will also be supervised by our Customer Advocate to ensure that needed assistance is expedited.

ProCyclopedia

Got a technical question? Need implementation instructions? Want to change a display screen? It’s all there, and more, in ProCyclopedia, the comprehensive on-line user resource for ProShip.

As a Best Way Technologies customer, you get exclusive access to this one-stop compendium to all things ProShip. Chances are the information or help you’re looking for is immediately available in ProCyclopedia without your having to search further. The full ProShip suite is covered, including Server, Velocity, and Office, as well as ProShip utilities.

ProCyclopedia also provides detailed specifications for all the carriers with which ProShip is compliant. When carriers issue new regulations, they’re posted in ProCyclopedia.

In addition, authorized users can access the ProShip training libraries for qualification standards and study materials.

Systems Support

Best Way offers your business the flexibility of choosing from several ways of receiving support:

Support Per Instance (pay as you go)

Pay for only the support you need, without any contract or restrictions.

Annual Support Contracts

Yearly maintenance contracts allow unlimited calls for supported software and hardware. Prices vary depending on total equipment and software.

Scheduled Development

Prescheduled development time (for new systems or new functionality) may be eligible for a discount based in hardware and licensing fees purchased on conjunction with the project.

Best Way Technologies can also create a customized option to meet your particular needs. Contact our sales department for a free consultation and quote.